What is your in-store return policy?
We want you to love every toy you purchase from Gingerbread House Toys. If something is not the right fit, simply bring it back to the store and we will gladly return it whether it has been opened or not.
There is no return window. Lifetime guarantee! We are happy to help whenever you are ready to bring the item back.
If you have any questions, please email kate@gingerbreadhousetoys.com or give us a call at (309) 827-8811.
What is your online return policy?
To return an order made through our website, you can either return those items to our store or ship your order back to our store.
To return a web order at a store, you'll need the packing slip from the order. All items must be unused, in their original packaging, and in resalable condition. Your refund can either be issued as a store credit gift card or a refund to the card you made the purchase with.
To ship a web order back to us use this address:
Gingerbread House Toys
ATTN: Returns
915 E Washington St STE 3
Bloomington, IL 61701
We will issue a refund to the card you made the purchase with once we receive the items.
What if my order arrives damaged?
In the VERY unlikely event that your toys arrive not 100%, please let us know and we will replace or refund you via your original form of payment.
Flat Rate Shipping
We offer $4.99 FLAT RATE SHIPPING on any orders within the United States. Whether it is 1 item or 10 items...it's still just $4.99 for the ENTIRE ORDER! So the more you order, the better deal you get on shipping!
Shipping Timeframes
When an order is placed either online or in-store, it will be shipped out within 24 hours. Orders placed after 4pm will be shipped out the next business day.
Local Options
If you happen to live in the Bloomington-Normal Illinois community, we have even more amazing options to receive your toys..
- FREE in-town delivery!
- FREE in-store pick up!
Do you ship to Alaska, Hawaii or internationally?
We currently are unable to ship to these locations. Hopefully we will soon!
Will I pay taxes on my order?
We currently charge state-specific tax on all orders shipped to Illinois.
Other Questions?
Give us a call at (309) 827-8811 during normal store hours and we will have a fun conversation!
Need more help?
- We offer a CHAT feature on our online shop and will do our best to respond quickly.
- If we can't respond immediately via chat, you'll receive an email as soon as we can.
- If you'd like to talk to someone, give us a call at (309) 827-8811 during normal store hours and our amazing team would love to help!